Kids Foot Locker Reviews

I bought something, it arrived in bad condition, I returned it, they promised me a refund, they sent the product to me again. They kept me on the phone for more than 2 hours without answering my call, surely they must have some filter s system in the phone when There is a return that they do not want to make, so that the client gets tired and hangs up the call. Horrible shopping experience. I never bought the Canadian site again.

Bought my son a pair of converse in February for his birthday which was last weekend. Unfortunately kids grow like weeds and the shoes were too small. I tried to complete an exchange online and was told to contact customer service because it had been more than 45 days. I call customer service and the rep was extremely rude she put me on hold forever just to come back and tell me there is nothing she could do. I'm not asking for a refund all I wanted was to exchange the shoes for a pair my son can actually wear. They are brand new only been out of the box once when my son tried them on. I have spent hundreds of dollars at this place and the one time I need to exchange something they won't help. So now they get to keep my money and I have shoes that my son can't wear. I could truly understand if he had tried them on back in February but they were a BIRTHDAY GIFT. Horrible customer service and no compassion for the people who keep you in business. I will never spend another dime at foot locker or kids foot locker because apparently they don't care about their customers.

I was told to hold for 30 minutes then a staff member answered my call, and did not get any information to solve my issue and said to stay on hold while they look further into it. Then they never came back and I sat on hold for an hour. Kids footlocker has $#*!ty service

I placed my order this weekend and I got the notification that my order shipped—the tracking number just says that "tracking details will be available once the package arrives at the facility". First red flag. Second, these reviews! So I dug a little deeper, and seen that the logo on the kids footlocker.com website is COMPLETELY DIFFERENT than the actual Kids Foot Locker! I'm so bummed, and hope I get my right shoes, in the correct size, without any problems. But all in all, I've determined that the website is totally NOT legit. See the screen shots below of the kids footlocker website in comparison to their social media page and the "Kid's Section" on the Footlocker website—two completely different logos!

I absolutely hate these websites y'all stay false advertising it's either y'all have the shoes or y'all don't then when we get on the app early enough to purchase we have to wait in a line on a website is totally bazaar Just delete the entire website already

We ordered a pair of Jordan 1s for our son and he was super excited for them to get here. Instead of his shoes, they sent us a pair of girls converse. When I called to see how I can get the shoes I ordered and return the converse, they told me they were completely out of stock of the shoes we ordered. So they just took the money and sent any pair of shoes? Very ridiculous and disappointing.

I made a purchase on 11/7/20 only to be told at 5:40am via email today that the item was sold out. Upset about my order I go back to their website this morning and was allowed yet again to add the exact same item that I was told was sold out back into my shopping cart along with the item showing available in another size. This is not only false advertising but very poor customer service. I was suppose to receive a call back to complete a survey about my experience that I have yet to receive as well. I will be checking my account to make sure the money was debited back to my account due to the fact that I was initially told by one customer service representative that my account would be refunded in 5-7 business days only to be told by a supervisor named Gregory Baez that my account was never debited. ALL BUYERS BEWARE! I am aware that things are different due to Covid19 however business practices and customer service should be the main priority ESPECIALLY now in these trying times

This is the worst experience with kids footlocker, I create a return use their smart label, till now it was about 2 months I have not received the refund when I called them they said not their responsibility and I wonder why the footlocker so bad please be aware when you place an order or start a return.

I placed an order with Kids Footlocker FLX online I placed the order on the 15th was told the pair of shoes would ship out in 5-6 days. I also verified the item was in stock. I received an email confirmation of my order also. I last checked my order at 9pm lastnight it still said it was processing but they did not show any shipping information as of yet. I figured I'd check today that it should be shipping today. When I went into my account my order had been cancelled without notifying me. This completely unacceptable. I called customer service after a lengthy wait I get a young lady named Yania she said well we no longer have those shoes in stock. I said okay then if you had the item as of lastnight are you telling me just because we place an order online there's no guarantee you won't give our item to someone else. This is horrible service she said well what do you want me to say we don't have anymore. No apology nothing these shoes were part of a Birthday gift... I do so much online shopping especially since Covid-19 but I will not shop with Kids Footlocker FLX again.

I placed an order over three weeks ago for ma son's birthday and still have not received my stuff and the party is today. This is unexceptionable and ridiculous.